My tenant had some problem with the toilet and we had to replace the toilet bowl and wanted to claim from them as it is above the agreed amount to fork out by landlord as in the contract. However, my agent said it is a small work due to the technicality of the issue so we have to bear it.
May I know where can I check on guidelines on this kind of situation? I thought it is based on the total amount of work needed to solve the issue?