Results 1 to 2 of 2

Thread: Condo resident-security officer spat: Services of security agency at Eight Riversuite

  1. #1
    Join Date
    Oct 2011
    Posts
    10,829

    Default Condo resident-security officer spat: Services of security agency at Eight Riversuite

    'I bought this property for $1.5 million': Condo resident yells profanities at security guards over visitor parking

    The man was outraged by a parking fee he was told he needed to pay for his guests to park inside the condominium.

    Published
    Oct 26, 2019, 11:38 pm SGT

    Updated
    8 hours ago

    Jean Iau


    SINGAPORE - A video of a man yelling at his condominium security guards and hurling vulgarities at them has attracted much attention online since it was posted on Friday (Oct 25).

    The man, dressed in a blue sleeveless shirt and shorts, who identified himself as Ramesh in the video, was outraged by a parking fee he was told he needed to pay for his guests to park inside the condominium.

    Two security agency associations have released separate statements on Saturday (Oct 26) regarding the incident, defending the security officer in the video.

    A police report has also been made on Saturday (Oct 26) by the officer in the video who was the security supervisor on site.

    The video in question was uploaded on YouTube on Friday (Oct 25) by user Mohamed Sharil and has received more than 3,000 views since.

    It was also submitted by a reader of alternative news website All Singapore Stuff and has attracted about 1,800 reactions and 2,600 shares on their Facebook page.

    Netizens have criticised the man for being rude to the security guards.

    President of the Security Association Singapore (SAS) Raj Joshua Thomas said: "SAS has been made aware of a recently uploaded video on YouTube, where a security officer was subject to verbal abuse by a condominium resident when trying to fulfil his duties."

    Mr Thomas added: "A key role of security officers deployed at condominiums is to enforce the in-house rules. These are set by the MCSTs (Management Corporation Strata Title). Their work is instrumental in helping keep the living environment a safe and civil one for all residents. In the event that security officers are lenient in enforcing in-house rules, the security agency is often penalised though onerous liquidated damages."

    In the video, a blue car is stopped in front of the security post of the condominium as the man tells the security officers that he bought his apartment for $1.5 million, adding: "You're putting my visitors in such a position. You're telling me for Diwali they can't visit after 11 o'clock?"

    He is heard shouting vulgarities at the security officer who says: "We are just enforcing the rules here."

    He becomes more agitated when told that his guests can pay $10 to park.

    The video ends with the man getting into the car with his friend and driving into the underground carpark.

    The Straits Times tried contacting the man in the video, but the call went straight to his voicemail.

    Association of Certified Security Agencies (ACSA) president Robert Wiener condemned the behaviour of the resident and applauded the security officer, he said: "We do not tolerate the abuse of our security officers whilst they are discharging their duties. It is essential that the public understand that security staff are there representing the building owners and MCSTs and they have to enforce the by laws of the estate without fear or favour.

    "Please respect the security personnel whom are helping to keep Singapore and your neighbourhood and estates safe and secure," he said.

  2. #2
    Join Date
    Oct 2011
    Posts
    10,829

    Default Condo resident-security officer spat: Services of security agency at Eight Riversuite

    Condo resident-security officer spat: Services of security agency at Eight Riversuites condo terminated

    When The Straits Times visited the condominium on Nov 1, 2019, security officers from K H Security Agency had been replaced with those from a new agency, donning a different set of uniforms.

    PUBLISHED 3 HOURS AGO
    UPDATED 34 MIN AGO

    Charmaine Ng
    Tan Tam Mei


    SINGAPORE - The services of the security agency at Eight Riversuites condominium in Whampoa, where a resident had verbally abused a security officer over the Deepavali weekend, have been terminated.

    When The Straits Times visited the condominium on Friday (Nov 1), security officers from K H Security Agency had been replaced with those from a new agency, donning a different set of uniforms.

    ST understands that the new agency is Alpine Security.

    The latest twist in the saga comes after the resident in question, Mr Erramalli Ramesh, reportedly apologised to senior security supervisor Steven Heng during a private, hour-long meeting on Wednesday.

    Mr Erramalli had been caught on video swearing at Mr Heng after being told by the security officer that he needed to pay a $10 fee for guests parking at the condo after 11pm.

    The video, which was posted on social media, swiftly made its rounds online and sparked outrage among netizens.

    When contacted about the change in security agency, the condominium's managing agent Melana International declined to comment. K H Security Agency also declined comment.

    However, industry insiders said the termination is unrelated to the recent dispute and the security agency had been notified of the impending replacement “a few weeks ago”.

    This was confirmed to The Straits Times on Friday (Nov 1) by the Security Association Singapore’s executive director Ikhsan Suri and the Union of Security Employees’ executive secretary Steve Tan.

    “The whole team of security officers are still with K H Security Agency and have been redeployed to another site,” said Mr Tan. “The company already knew a few weeks ago that they were going to be replaced, so it’s not because of the incident.”

    He added that he wouldn’t be surprised if there had been prior issues between the condominium’s managing agent and the security agency over a shortage of security officers, or over certain rules that the managing agent had set out that were hard to impose.

    “The relationship between a condo’s managing agent and a security agency is a complex one. In our industry, it’s common practice to implement liquidated damages in the case of security contracts, which is not the most optimal way of operating,” said Mr Tan.

    Liquidated damages refer to the financial penalties that security agencies have to pay for failing to execute the rules set out by the service buyers like condo management.

    Residents that ST spoke to said they had not been informed of the change, and only noticed that the security agency had been replaced on Friday.

    Resident Jessica Wong, 21, told ST that she disagreed with the move to replace the security agency if it was a result of the recent incident.

    The first-year student at the Nanyang Academy of Fine Arts said: "I think this is such a bad move because the resident instead of the security agency should have taken responsibility for the matter. After all, the guard was only trying to ensure our safety."

    A resident in his 30s, who wanted to be known only as Mr Miguel, said the move, if it was a result of the recent incident, would seem a bit extreme.

    “I haven’t talked to the man in the video myself but the conflict seemed to be on him rather than the security officer," he said.

    Additional reporting by Clement Yong

Similar Threads

  1. why is there uniformed security guard in condo which has not obtained TOP?
    By coolex in forum Singapore Private Condominium Property Discussion and News
    Replies: 0
    -: 24-09-16, 21:25
  2. Replies: 26
    -: 24-08-14, 16:33
  3. Replies: 0
    -: 01-12-13, 11:57
  4. Malaysia : Bank officer shot dead by security guard in heist
    By chloechen in forum Coffeeshop Talk
    Replies: 0
    -: 24-10-13, 18:19
  5. Security guard badly hurt after condo gate collapses on him
    By acidic.straw in forum Singapore Private Condominium Property Discussion and News
    Replies: 28
    -: 02-04-13, 16:25

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •